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Position: CUSTOMER SERVICE CLERK I - DISPATCH - UTILITIES - ELECTRIC (JOB NO. 14918)
Pay Grade: 105  Salary: $14.51 PER HOUR
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

A high school diploma or GED equivalent, supplemented by five years of responsible clerical and / or customer service experience. Dispatch experience is highly preferred. The equivalent combination of education and related work experience may be considered.

Desirable Knowledge, Skills, & Abilities

• Knowledge of modern office practices, procedures, and equipment.

• Knowledge of business English, spelling, punctuation, and arithmetic.

• Skilled in the use of computers for word and data processing, GIS, GPS, Outage Management System, cameras and radios.

• Ability to type 50 wpm with accuracy and meet the appropriate clerical testing standards.

• Ability to speak clearly and concisely with a well-modulated voice.

• Ability to react calmly and quickly in emergency situations.

• Ability to handle multiple tasks and remain focused while working in an open office setting.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Dispatches crews to calls for service and keeps them updated as needed; answers incoming emergency and non-emergency calls and gets pertinent information as needed.

• Monitors and works from mobile work order system.

• Monitors crews in the field; dispatches units to calls for service to appropriate department.

• Answers all radio traffic; advises crews during large outages and emergency situations; reviews and closes outages so they are correctly reflected in histories and reports.

• Sets 1-Shots, hold tags for crews - double checks crews are on correct delivery and circuits - an added safety feature while they are working on live lines.

• Searches for or relays information to staff/crew workers and enters all calls for service into Cayenta.

• Assist in coordinating activities within City divisions. Coordinates utility crew’s response to large and small electrical, water, and sewer outages.

• Interacts and communicates with internal and external customers during difficult situations such as storms, power outages, etc.

• Creates PUPS locate tickets for water, sewer, and electric.

• Performs all other duties as may be required to meet organizational needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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