Desirable Knowledge, Skills, & Abilities
• Considerable knowledge of proper English usage, vocabulary, punctuation, spelling, and basic mathematics.
• Considerable knowledge of advanced Microsoft Office Suite, office practices, equipment and software.
• Considerable skill in providing professional secretarial services, outstanding customer care, clerical, and administrative support.
• Considerable skill in applying responsible attention to detail in preparing reports and correspondence; excellent editing and proofreading ability.
• Considerable ability to exercise independent judgment and initiative in performing routine and non-routine tasks, including providing guidance to others and making frequent decisions in accordance with applicable policies and delegated responsibilities.
• Considerable ability to maintain a high level of confidentiality.
• Knowledge of the organization of the City and of related departments and agencies.
• Knowledge of and skill in the maintenance of efficient filing systems.
• Ability to type accurately at a rate sufficient for the successful performance of assigned duties.
• Ability to plan, organize and prioritize daily assignments and work activities; ability to meet strict timelines and perform multiple tasks.
• Ability to learn and utilize new skills and information to improve job performance and efficiency; ability to perform clerical administrative tasks quickly and accurately.
• Ability to work under stressful conditions as required; knows how to react calmly and quickly in emergency situations.
• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.