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  Salary: $14.51 - $21.04 Per Hour
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

A high school diploma/GED supplemented by two years of general clerical, data processing or related experience. The equivalent combination of education and related work experience may be considered.

A valid SC driver’s license is required.

Desirable Knowledge, Skills, & Abilities

• Knowledge of the social and economic problems related to the health, education and housing needs of those in low-income groups.

• Knowledge of modern office practices, procedures and equipment.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public and all other internal and external customers. Personally demonstrates appropriate customer service skills.

• Ability to communicate effectively with housing applicants, residents, staff members and community organizations.

• Ability to understand and follow routine oral and written directions and to make routine arithmetical computations and tabulations accurately and with reasonable speed.

• Ability to apply departmental rules and regulations to specific customer problems or requests.

• Ability to keep complex records and to prepare periodic reports from such records.

• Ability to use and apply independent judgment and discretion to perform tasks in routine and non-routine situations.

• Skill in dealing with problems of housing occupancy and rent assessments and payments.

Specific Duties

• Accepts and processes applications for Public Housing and Housing Choice Voucher Program in a timely manner.

• Establishes and maintains accurate, complete and up-to-date applicant files.

• Enters applicant information into databases; Processes updates and changes to applicant records.

• Conducts applicant intake interviews to obtain and verify information on household composition, income, expenses and deductions, assets, local preferences, credit and criminal history, rental history, disability, and other information to determine program eligibility guidelines.

• Conducts individual or group applicant briefings to explain rules, policies, procedures and regulations of application and tenant selection process.

• Reviews pertinent information to make final determinations of eligibility or ineligibility of applicants and prepares decision letters to applicants.

• Prepares for and participates in grievance procedures or informal reviews.

• Maintains automated waiting lists using housing software. Monitors database for accuracy and compliance with policies and procedures.

• Receives and responds to tenant/public inquires, requests for assistance and complaints concerning housing policies and procedures. Communicates complaints received to Supervisor.

• Prepares correspondence to applicants and various sources and follow up letters as needed.

• Keeps abreast of Federal, state and local laws and agency policies and procedures, requirements of Public Housing and HCV program. Attends training, meetings, seminars, etc. as appropriate to enhance job knowledge and skills.

• Receives and reviews various documents, including applicant files, verifications, tenant listings, transfer listings, police incident reports, etc.

• Prepares and/or processes various reports to assist in compiling information necessary for program compliance and reporting.

• Operates standard office equipment including telephone, calculator, computer, printer, scanner, copier, fax, typewriter, tablet, etc.

• Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, other division and City employees, landlords, law enforcement personnel, creditors, realtors, property owners, other government and social service agencies, residents/applicants, and the general public.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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