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Position: OCCUPANCY SPECIALIST I - HOUSING AUTHORITY
  Salary: $14.51 - $21.04 Per Hour
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

Graduation from high school supplemented by college level courses in sociology, computer science and two years of clerical, property management or related experience. The equivalent combination of education and related work experience may be considered.

Desirable Knowledge, Skills, & Abilities

• Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of Public Housing and multifamily housing.

• Knowledge of modern office practices, procedures, and equipment.

• Skill in dealing with problems of housing occupancy and rent assessments and payments.

• Ability to communicate effectively with housing applicants, residents, staff members and community organizations.

• Ability to understand and follow routine oral and written directions and to make routine arithmetical computations and tabulations accurately and with reasonable speed.

• Ability to apply departmental rules and regulations to specific customer problems or requests.

• Ability to keep complex records and to prepare periodic reports from such records.

• Ability to use and apply independent judgment and discretion to perform tasks in routine and non-routine situations.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Completes Lease Up/Move-In process for new tenant to include preparing lease agreements and other required documents and collections of initial rent and deposit(s).

• Collects rent and maintains computer records according to the Housing Authority’s procedures and funding requirements.

• Monitors tenant accounts receivables and pursues collection and/or eviction for delinquent accounts;

• Processes requests for rent adjustments in accordance with established procedures, including obtaining verifications and updating computer records.

• Maintains accurate and complete tenant files and related documentation regarding continued eligibility and adjustments.

• Manages and directs the activities of rent collection, vacancy reduction, lease enforcement, capital improvement, unit turn-over and leasing.

• Works with the Applications Coordinator to certify potential tenants, conduct briefing and orientation sessions to prospective tenants and market units to qualified applicants to ensure occupancy in a timely manner;

• Processes end of participations and sends terminated files to Accounting for closeouts security deposit refunds and permanent filing.

• Prepares reports in accordance with established procedures.

• Completes and submits incident reports for all events that may involve injury or damage.

• Ensures timely and accurate reporting of tenant information to South Carolina State Housing Finance Authority and HUD via online systems, i.e. TRACS. EIV, PIC, etc. as required;

• Address resident concerns and complaints in a timely manner; • Counsels noncompliant residents and recommends termination if violations exists and prepares related documentation to support termination.

• Refers residents with special problems, such as economic, social, legal, health, etc. to supportive services staff or agencies that provide assistance.

• Participates in hearings and appeals, as needed. • Ensures compliance with regulatory agreements, contracts, and company policies; interacts with regulatory agencies as needed.

• Assist in the overall performance and quality control of site, ensures property is prepared for inspections.

• Conducts applicant intake and tenant interviews to obtain and verify information on household composition, income, expenses, and deductions, assets, local preferences, credit and criminal history, rental history, disability, and other information to determine program eligibility guidelines.

• Keeps abreast of Federal, state and local laws and agency policies and procedures requirements of Public Housing and HCV program.

• Attends training, meetings, seminars, etc. as appropriate to enhance job knowledge and skills;

• Operates standard office equipment including telephone, calculator, computer, printer, scanner, copier, fax, typewriter, tablet, etc.

• Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, and other division and City employees, landlords, law enforcement personnel, creditors, realtors, property owners, other government and social service agencies, residents/applicants and the general public.

• Performs all other duties as may be assigned to meet organizational needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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