Desirable Knowledge, Skills, & Abilities
• Knowledge of modern office practices, procedures, and equipment. • Ability to read and comprehend legal documents, policies, codes, and tax documents. • Ability to perform basic arithmetic, calculate decimals and percentages. • Ability to interpret graphs and other forms of data. • Ability to meet the requirements of this position according to the City's Clerical Testing Standards. • Ability to review and analyze data and information to confirm compliance with policies and standards. • Ability to provide guidance, assistance, and/or interpretation to others on the application of procedures, standards, and policies to specific situations. • Ability to express ideas clearly, orally and in writing. • Ability to handle multiple tasks and remain focused in an open office environment with periodic interruptions. • Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.