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Position: OPEN FOR BUSINESS SPECIALIST - (CUSTOMER SERVICE CLERK II) - PLANNING & DEVELOPMENT
  Salary: $16.80 - $24.35 Per Hour
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

A high school diploma or GED, supplemented by specialized courses/training equivalent to completion of one year of college in business or related field. Requires one year in clerical work or customer service or closely related experience. Experience in managing a small business, or specific knowledge of business practices is desirable.

Desirable Knowledge, Skills, & Abilities

• Knowledge of modern office practices, procedures, and equipment. • Ability to read and comprehend legal documents, policies, codes, and tax documents. • Ability to perform basic arithmetic, calculate decimals and percentages. • Ability to interpret graphs and other forms of data. • Ability to meet the requirements of this position according to the City's Clerical Testing Standards. • Ability to review and analyze data and information to confirm compliance with policies and standards. • Ability to provide guidance, assistance, and/or interpretation to others on the application of procedures, standards, and policies to specific situations. • Ability to express ideas clearly, orally and in writing. • Ability to handle multiple tasks and remain focused in an open office environment with periodic interruptions. • Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Acts as the primary contact for business license transactions. Conveys and clarifies policies and procedures to ensure that businesses understand the license program and the calculation of business license fees. • Works closely with the Open for Business Coordinator to provide information to new businesses and guide them through the permitting and licensing process. • Works closely with the Zoning staff to assure completion of the zoning verification process. • Checks all license applications to verify completeness, including required documentation. • Issues licenses after verification of required information and documentation necessary for fee calculation. • Operates computer to enter, retrieve, review, or modify data, including the use of specialized software for the licensing and payment process. • Assists with creating utility accounts for new businesses. • Calculates applicable fees and accounts for money received. • Researches records, analyzes data, and prepares reports as needed. • Investigates and responds to routine complaints and inquiries. • Refers customers to other staff for information or guidance when necessary. • Maintains record management system for licenses and other documentation. • Operates a variety of equipment associated with department activities, including a copier, scanner, fax, computer, and calculator. • Performs all other duties as may be assigned to meet organizational needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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