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Position: SOFTWARE ADMINISTRATOR (INFORMATION TECHNOLOGY TECHNICIAN II) - POLICE
  Salary: $49,567-$71,858 Per Year
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

Graduation from a four-year college or technical school with courses in computer science and a minimum of three years’ experience in an IT or Police environment. The equivalent combination of education and related work experience may be considered. Must be able to pass a FBI / CJIS fingerprint, and stringent background check. Obtain an NCIC Certification. Occasional weekend or evening work is required.

Desirable Knowledge, Skills, & Abilities

• Knowledge of data processing terminology, symbols, and methodology.

• Knowledge of industry standard operating systems and business applications (i.e., Crystal Reports, Windows OS, MS Office, Law Enforcement Records Management, Cloud-based Storage, Computer-Aided Dispatch Systems, and Investigative and Evidence Management Software.

• Knowledge of general record-keeping standards.

• Ability to conduct training and informational sessions for department staff and guest agencies.

• Ability to deal with a variety of problems and the ability to determine appropriate action.

• Ability to interpret information with others, which involves terminology or concepts pertaining to Police and IT work.

• Ability to make recommendations involving complex issues.

• Ability to follow oral and written instructions.

• Ability to communicate technical issues effectively to non-technical staff and management

• Ability to work with software vendors in developing solutions for department.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Responsible for effective provisioning, configuration, operation and maintenance of systems software and related infrastructure.

• Ensures that system hardware, operating systems, software systems and related procedures are adhered to.

• Assist Project Teams with technical issues in the initiation and planning phases of Police Project Management Methodology. This will include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from research to implementation and all operations activities within the software and project life-cycle.

• Accountable for the following systems: Computer Aided Dispatch, Mobile Data Terminals, In Car Cameras, Body Worn Cameras, Cloud based Storage of Police Data, NCIC Regulations and Requirements, Investigative and Evidence Management Software; Responsibilities on these systems include provisioning, operations and support, maintenance and research and development to ensure continual operation and innovation.

• Data entry and Data verification.

• Develop and maintain installation and configuration procedures.

• Contribute to and maintain system standards. • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

• Perform daily system monitoring, verifying the integrity and availability of all hardware and resources, systems, reviewing system and applications, and verifying completion of scheduled jobs backups.

• Perform regular security monitoring.

• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.

• Create, change, and delete user accounts per request.

• Investigate and troubleshoot issues.

• Upgrade and configure system software. • Maintain operational, configuration, or other procedures.

• Perform periodic performance reporting to support capacity planning.

• Performs all other duties as may be assigned to meet organizational needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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