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Position: INFORMATION TECHNOLOGY TECHNICIAN I - INFORMATION TECHNOLOGY SERVICES
  Salary: $42,473 – $61,568 Per Year
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

Requires a high school diploma or GED equivalent plus college-level Associate Degree coursework in computer science, supplemented by three to five years of increasingly responsible experience in computer operations, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Must be able to pass a FBI / CJIS fingerprint and background check.

Desirable Knowledge, Skills, & Abilities

• Considerable knowledge of the City’s hardware platforms and software operating systems and information technology infrastructure.

• Considerable knowledge of Cyber security as it pertains to edge devices and services.

• Knowledge of Windows 7; Windows 8; Office 2010 or 13; Access; Excel; MS Outlook; internet tools and various browsers.

• Knowledge of networking, network drives and file shares and relational databases in Oracle and SQL database systems.

• Ability to create SQL statements to assist in queries and reporting in enterprise software for various departments: customer service, billing and financial and utility data.

• Ability to problem solve and to work independently and as part of a cross-functional team.

• Ability to demonstrate proficient technical documentation skills. • Ability to act calmly and make sound decision under varying degrees of stress and uncertainty.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Works with Law Enforcement or High Security environments.

• Installs, maintains and configures and personal computers and application software; PC troubleshooting; basic networking; database entry or general computer support.

• Analyzes computer operational problems and devises solutions within the policies and procedures set.

• Documents all activities as needed within the tracking tools provided.

• Adds, removes and maintains users on the network and host computer systems.

• Provides user assistance and instruction as required.

• Creates SQL statements for queries and data dumps, write/build reports as assigned.

• Assist in the support and administration of software programs utilized city wide.

• Coordinates assigned activities and functions with those of other City departments and outside agencies as appropriate; communicates with City staff to determine information technology requirements.

• Assists in research and schedule planning the department or Division’s annual budget where necessary.

• Obtains quotes for and purchases computer and network equipment, software and operational supplies.

• Serves on TUG (Technology Users Group). • Attends various meetings as required and participating in ITS group activities.

• Able to complete fully Work Order Tickets for functions performed.

• Receives and reviews various records and reports including equipment charts, cabling diagrams, user access forms, invoices, maintenance agreements, software license information, budget documents, memos, correspondence, etc.

• Prepares and/or processes work orders, purchase orders, various technical records and reports, various other reports, memos, correspondence, etc.

• Refers to policy and procedure manuals, computer manuals, technical manuals, technical journals, etc.

• Interacts and communicates with various groups and individuals such as the immediate supervisor, other administrative staff and department heads, other City employees, sales representatives, service personnel, user groups, and the general public.

• Can follow and understand instructions and work methods as necessary to comply with process and procedure needed by work groups and teams.

• Performs all other duties as may be assigned to meet organizational or department needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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