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  Salary: $30.73 - $44.48 Per Hour
Position Type: Full Time
Close Date: 9/27/2011
Minimum Training & Experience

A bachelor's degree in computer science, supplemented by three to five years of increasingly responsible experience in computer and network operations. The equivalent combination of education, training and related work may be considered. Prefer candidate to hold or be working on certifications such as ACSE; CCNA; or other network certifications. Candidate must be able to pass a complete FBI / CJIS security background check.

Desirable Knowledge, Skills, & Abilities

• Considerable knowledge of the hardware platforms, networks and software operating systems and information technology infrastructure the City uses.

• Considerable knowledge of FIPS140-2, RSA 2FA, PCI, FACTA and HIPPA regulatory and security control requirements. Knowledge of network security technologies and platforms.

• Knowledge/skill in the use of SQL to assist in queries, reporting, and database management.

• Knowledge of Microsoft Office Suite Product lines, Server 2012/2016, Linux, AIX .

• Knowledge and expertise in IPv4 & IPv6 technologies, topologies and architectures.

• Knowledge and expertise to Layer 3 and Layer 2 routing protocols and configurations along with SPB routing. Knowledge of data and voice networks, with fluency in wired, fiber, cellular, radio and wireless networks and technologies.

• Some knowledge of Extreme, Barracuda, Citrix, IBM, Brocade, Aruba, MacAfee , PaloAlto, etc.

• Ability to act calmly and make sound decision under varying degrees of stress and uncertainty.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Designs, installs, maintains and supports network systems, servers, environments, and host computers.

• Installs and configures all network devices and appliances with any necessary application software.

• Maintains or contributes to support of Active Directory functionality in network.

• Performs firmware and patch upgrades to all network components and services.

• Analyzes network operational problems and devises solutions.

• Manages operational and maintenance requirements of network and network systems.

• Adds, removes and maintains users in AD on the network and host computer systems.

• Documents and records all activities inside TECHtools, the in house work order mgmt. system.

• Provides user assistance and instruction as required. Mentors peers.

• Coordinates assigned activities and functions with those of other City departments and outside agencies as appropriate; communicates with City staff to determine information technology requirements.

• Works in both Edge User Support and core enterprise services support.

• Preferred expertise in many of the following technologies:

• Windows Server 2012 & 2016

• Security protocols FIPS140-2, IPSec, 802.1x, 802.16, PCI, FACTA (red flag)

• Routing Protocols OSPF, IGP, QOS, SPB both Layer 2 & 3

• LAN, WAN, Fiber Channel & wireless technologies and topologies

• Juniper/ Avaya / Nortel Routing and switching hardware

• Active Directory mgmt

• Linux and Windows OS; VMware; Exchange 2013/2016 & Lync

• VoIP, Video Conferencing & Camera surveillance technologies

• Citrix using thin client and mobile architectures

• Smart Phones and mobile MDM services

• SQL 2012/2014 or Oracle DB / scripting; GeoDB SDE & ArcGIS

• WO mgmt system

• Powershell Programming or Scripting

• Badge access systems and remote entry systems

• Wireless technologies supporting city wide wireless mesh 802.11a,b,g,n, ac

• Voice over IP phone systems and call centers

• Mobile phone services and Security (Activesync)

• Working with ISP providers; Netscaler load balancers.

• IDS filters, Firewalls, and DMZ experience

• Performance benchmarking throughput & bandwidth utilization

• Disaster recovery planning

• Experience implementing BGP and iBGP

• Obtains quotes for and purchases computer and network equipment, software and operational supplies.

• Leads projects, addresses staff coordination for various projects

• Receives and reviews various records and reports including equipment charts, cabling diagrams, user access forms, invoices, maintenance agreements, software license information, budget documents, memos, correspondence, etc.

• Prepares and/or processes, work orders, purchase orders, various technical records and reports, various other reports, memos, correspondence, etc.

• Assists in policy formulation and implementation, development of procedure & computer manuals, technical manuals, technical journals, etc. Adheres to established policies and practices.

• Communicates effectively with various groups and individuals such as the immediate supervisor, other administrative staff and department heads, subordinates, other City employees, sales representatives, service personnel, user groups, and the general public. Recognizes and understands the relationship between operating policies and practices versus morale and performance.

• Performs all other duties as may be assigned to meet organizational needs

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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