Provides excellent customer service and serves as the first point of contact for the general public upon entry into City Hall.
Politely greets guests, City employees and elected officials in a designated area.
Provides constant direction and guidance to the general public in regards to their business needs at City Hall.
Registers visitors who have appointments to conduct business with City Hall departments.
Promptly notifies City employees upon visitor arrival, by appointment.
Provides approved visitor access to secured areas of City Hall.
Monitors visitor’s entrances and exits, ensuring all are registered on the Visitor’s Log and assigned a Visitor’s Badge.
Reviews and updates the Visitor’s Appointment Log throughout the day.
Contacts City employees, as appropriate, to determine availability needs for non-registered visitors.
Provides appointment direction and assistance to customers who are unscheduled.
Ensures the general public does not access unauthorized areas of City Hall.
Directs bill payment customers to the appropriate area.
Ensures maximum designated capacity of the Rotunda and the customer service area is not exceeded.
Politely directs bill payment customers and visitors to approved waiting area, if maximum capacity is nearing.
Serves as a back-up to the City’s Customer Service Representatives.
Performs all other duties as may be assigned to meet organizational needs.