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Position: TEMPORARY CUSTOMER SERVICE CLERK I - CONCIERGE (JOB NO. 80-1920)
Pay Grade: 105  Salary: $14.51 PER HOUR
Position Type: Temporary
Close Date: 5/21/2020
Minimum Training & Experience

A high school diploma or GED equivalent and three years of experience as a customer service representative. The equivalent combination of education, training and related work experience may be considered.

Desirable Knowledge, Skills, & Abilities

Knowledge of modern office practices, procedures, and equipment.

Knowledge of Microsoft Office Suite applications. 

Extensive skill with face-to-face customer service.

Skilled in customer service de-escalation techniques.

Ability to understand and follow oral and written instructions.

Ability to provide accurate and friendly direction and/or guidance to the general public.

Ability to perform repetitive work and answer multiple questions while displaying a pleasant disposition.

Ability to maintain composure during stress situations or events.

Ability to effectively multi-task in a fast-paced, changing environment.

Ability to build positive rapport with City employees, elected officials and the general public.

Ability to perform tasks and complete work assignments with minimal supervision.

Ability to solve problems and create acceptable solutions.

Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

Provides excellent customer service and serves as the first point of contact for the general public upon entry into City Hall.

Politely greets guests, City employees and elected officials in a designated area.

Provides constant direction and guidance to the general public in regards to their business needs at City Hall.

Registers visitors who have appointments to conduct business with City Hall departments.

Promptly notifies City employees upon visitor arrival, by appointment.

Provides approved visitor access to secured areas of City Hall.

Monitors visitor’s entrances and exits, ensuring all are registered on the Visitor’s Log and assigned a Visitor’s Badge.

Reviews and updates the Visitor’s Appointment Log throughout the day.

Contacts City employees, as appropriate, to determine availability needs for non-registered visitors.

Provides appointment direction and assistance to customers who are unscheduled.

Ensures the general public does not access unauthorized areas of City Hall.

Directs bill payment customers to the appropriate area.

Ensures maximum designated capacity of the Rotunda and the customer service area is not exceeded.

Politely directs bill payment customers and visitors to approved waiting area, if maximum capacity is nearing.

Serves as a back-up to the City’s Customer Service Representatives.

Performs all other duties as may be assigned to meet organizational needs.

Additional Notes

This is a non-benefited temporary position. Monday - Friday, 8:00AM - 5:00PM.   

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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