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Pay Grade: 108  Salary: $16.80 – $24.35 Per Hour DOQ
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

An Associate’s Degree in psychology, sociology, social services, human services, education or related field and two years of full-time paid experience in human services involving direct services to clientele. The equivalent combination of acceptable education, training and experience may be considered.

Desirable Knowledge, Skills, & Abilities
Thorough knowledge of the principles, practices, and techniques of program planning and evaluation.
Considerable knowledge of federal, state and local housing regulations as applied to Resident Services programs.
Considerable knowledge of the characteristics, needs and interests of public housing residents.  
Considerable knowledge of accepted consultation and interviewing techniques.  
Considerable knowledge of community agencies, facilities and services which can be utilized to aid residents.
Knowledge of basic mathematics and proper English usage. 
Skill in applying a responsible attention to detail as necessary in the preparing of reports and correspondence. 
Ability to plan, organize, and direct activities and services. 
Ability to comprehend, interpret and apply regulations, procedures and related information.
Ability to use computers for data processing and records management.
Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills. 
Specific Duties
Market the program to residents, including residents that are single parent heads-of-households and at-risk youth and /or transition age youth, and /or residents who are elderly and disabled.
Recruit, enroll and retain program participants.
Interview and determine the eligibility of participants for the ROSS Program.
Assess service needs of program participants, and through service coordination, assist participants in accessing appropriate public or private community agencies to obtain specialized types of assistance.
Establish and conduct initial assessments to determine needs to be used as a basis to develop programs and services.
Develop and update individual service and training plans for program participants.
Coordinate with community agencies for the provision of services for clients.
Ensure that program participants are linked to supportive services needed to achieve self-sufficiency.  
Coordinate and sponsor educational events, which may include topics relating to financial literacy, health care, job search seminars, life skills training, and digital literacy.
Make and track referrals; Monitor and track the ongoing provision of services including supportive services provided through other agencies; Coordinate and oversee the delivery of services, ensuring services are provided on a         regular, ongoing, and satisfactory basis.
Provide case management services; Provide general case management which includes intake, assessment, education, and referral of residents to service providers in the local community.
Keep the case management and provider agencies up-to-date regarding the operation of the ROSS program.
Prepare and maintain program materials, reports and records, intake assessments, financial records, activity reports and other pertinent records.
Establish comprehensive and strong alliances with community service providers.
Build an array of programs and services, and a broad network of referral options.
Effectively market the ROSS Grant programs and services.
Facilitate on-site programs and services.
Maintain comprehensive records of all programs, services, and referrals provided, including attendance and follow-through and outcome-based records.
Maintain all documentation, filing and reporting, including HUD reports, associated with the ROSS program.
Perform all other duties as may be required to meet organizational needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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