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Pay Grade: 111  Salary: $19.45 - 24.00 PER HOUR
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

An Associate’s Degree or specialized courses/training equivalent to completion of two years of college in Human Resources or related field. A minimum of one year comprehensive benefits administration, human resources administration or closely related experience is required. Proficiency in Microsoft Office Suite is required, including Word, Excel, PowerPoint and Outlook. The equivalent combination of acceptable education, training and experience may be considered. Reports to the Human Resources Manager.

Desirable Knowledge, Skills, & Abilities

• Demonstrated knowledge of all aspects of employee benefits.

• Demonstrated knowledge of federal and S.C. State Laws applicable to employee benefits.

• Possess knowledge and understanding of general ledger and billing processes.

• Demonstrated success working in a demanding, high performance work environment and team-oriented culture.

• Knowledge of city, state, and federal laws applicable to Human Resources Administration.

• Strong analytical skills using Excel. This experience should include using Macros, VLOOKUP, pivot tables, and IF Statements.

• Strong analytical thinking and problem-solving skills.

• Sense of urgency, attention to details and self-starter skills.

• Possesses excellent communication skills with the ability to present professional presentations such as, Annual Open Enrollment, wellness meetings, new hire benefit orientation sessions, etc. and relate information to all levels of employees.

• Ability to analyze data and communicate effectively in oral and written form.

• Ability to take ownership of assigned projects, and drive them to successful, on-time completion.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Provides excellent customer service to over 1,000 City of Rock Hill employees and their family members, as well as retired City employees and spouses totaling over 150.

• Provides management planning and control information by collecting, analyzing, and summarizing employee benefit data and trends.

• Serves as primary contact for plan vendors, providers and employees and/or retirees regarding claims and eligibility issues, researches and resolves benefit questions, issues or concerns.

• Process monthly billing and ensures data integrity between carriers and the payroll system.

• Serves as the FMLA administrator for the City. Educate employees and supervisors regarding FMLA laws and procedures, monitor and track hours used and send required correspondence in a timely manner to applicable parties (employees, supervisors and medical professionals).

• Accurately enters and maintains benefit elections for newly hired, active, retired employees and COBRA participants; keys additions, deletions and status changes.

• Conducts benefits related meetings including annual open enrollment and retiree meetings.

• Manages health, life, dental, vision, LTD, cancer, FSA and HSA plans, and SC Retirement.

• Coordinates wellness related events including annual health fair, quarterly wellness workshops, monthly blood pressure checks and annual retirement planning workshop.

• Creates benefit and wellness related documents (change forms, flyers, posters, open enrollment packets, benefits summary, newsletter articles).

• Recommends healthcare cost containment ideas, wellness initiatives and benefit efficiencies.

• Develops and summarizes data for reporting participation, collective outcomes, progress and workshop indicators for benefit/wellness programs.

• Reconciles and processes invoices for approval and payment.

• Organizes and leads insurance and wellness committee meetings.

• Process retiree and COBRA billing and payments.

• Process life insurance claims and meets with family members for paperwork completion and explanations.

• Assist with City-wide training and coordination of Benefits Administration System.

• Supports the Human Resources team in special events and office coverage.

• Serves as backup for South Carolina Retirement System (SCRS) and Police Officers Retirement System (PORS) questions.

• Performs all other duties as may be assigned to meet organizational needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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