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Position: TRANSIT DISPATCHER – PUBLIC WORKS (JOB NO. 10218)
  Salary: $15.24 Per Hour
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

Graduation from high school or GED equivalent supplemented by specialized training in communications or a related field. Two years of increasingly responsible communications, dispatch or clerical and customer service experience preferred. The equivalent combination of acceptable training and experience may be considered.

Desirable Knowledge, Skills, & Abilities

• Knowledge of dispatching techniques with the use of two-way radio systems for communicating and receiving information.

• Knowledge of route planning methods.

• Considerable skill in the use of Word and Excel for entering data. Knowledge of Microsoft Office Suite products and Outlook.

• Skilled in customer relations.

• Skilled in route planning methods.

• Skilled in scheduling and coordinating complex vehicle and passenger arrangements.

• Ability to communicate orally and in writing which is necessary for reporting of incidents, accidents, and vehicle defects.

• Ability to use office equipment including computers, fax, scanner and copier.

• Ability to effectively handle difficult and sensitive citizen inquiries from the general public tactfully and with courtesy.

• Ability to deal with stressful, high call volume situations while being empathetic and cognizant of the needs of all passengers.

Specific Duties

• Provide public transportation and paratransit dispatching and routing services to the general public.

• Monitor and/or respond to a variety of calls including two-way radios and mobile phones; verify and monitor vehicle unit locations via computers; record all service calls; prepare, prioritize, and relay transportation requests including any emergency situations.

• Schedule daily bus routes in response to passenger service requests (same day service). Review, organize, and maintain trip manifests to maximize route efficiency.

• Check bus routes to ensure integrity of schedules. Maintain a variety of records and files related to the transportation operations.

• Maintain computer generated log of all service requests; update client information, driver hours, mileage and passenger information for reporting purposes; and respond to all calls and service requests promptly, with courtesy.

• Prepare daily trip schedules and reports.

• Respond to emergency situations as requested including hazardous and severe weather conditions. Coordinate with supervisors, police, and other dispatchers as required.

• Ensure all behaviors comply with the Policies and Procedures Manual especially computer and cell phone usage.

• Collect, record, and prepare reports regarding transportation services. Verify and distribute information to appropriate staff.

• Prepare a variety of correspondence, reports, and documents as assigned and complete these tasks accurately.

• Provide a variety of public transportation information to passengers, the general public and other public agencies; provide quality customer services and respond to public inquiries and requests for service in a courteous manner.

• Coordinate between drivers and mechanics to ensure vehicle maintenance is addressed.

• Record all received customer complaints and forward to Transit Administrator.

• Receive and log all lost and found items left on buses.

• May drive a transit vehicle on an assigned route on an as needed basis.

• Performs additional duties as assigned.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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