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Position: DISPATCH OPERATOR (TELECOMMUNICATIONS OPERATOR I) – UTILITIES - ELECTRIC
  Salary: $15.24-$22.09 Per Hour
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

A high school diploma supplemented by five years of responsible clerical and or/ customer service experience. Dispatch experience is highly preferred.  The equivalent combination of education and related work experience may be considered.

Desirable Knowledge, Skills, & Abilities

• Knowledge of modern office practices, procedures, and equipment.

• Knowledge of business English, spelling, punctuation, and arithmetic.

• Skill in the use of computers for word and data processing, GIS, GPS, Outage Management System, cameras and radios.

• Ability to type 50 wpm with accuracy and meet the appropriate clerical testing standards.

• Ability to speak clearly and concisely with a well-modulated voice.

• Ability to react calmly and quickly in emergency situations.

• Ability to handle multiple tasks and remain focused while working in an open office setting.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties
• Dispatches crews to calls for service and keeps them updated as needed; answers incoming emergency and non-emergency calls and gets pertinent information as needed.
 
• Mocks switching orders done out in the field in OMS so outages reflect properly and crews know the proper del and circuit.
 
• Monitors crews in the field; dispatches units to calls for service to appropriate department.
 
• Answers all radio traffic; advises and directs during large outages and emergency situations; reviews and closes outages correctly so they are reflected properly in history and reports.
 
• Sets one shots, Hold Tags for crews - double checks crews are on correct delivery and circuits - an added safety feature while they are working on live lines.
 
• Searches for or relays information to staff/crew workers and enters all calls for service into Cayenta. 
 
• Assist in coordinating activities within City divisions.  Coordinates utility crew’s response to large and small electrical, water, and sewer outages.  
 
• Interacts and communicates with internal and external customers during difficult time periods. (I.e. utility outages, storms, and etc.)
 
• Manages water, sewer and electric outages via texting calls to on call personnel.
 
• Maintains procedures and policies for the Utilities Department. 
 
• Performs all other duties as may be required to meet organizational needs.
 
 

 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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