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Position: TEMPORARY CUSTOMER SERVICE CLERK I - FINANCE - CENTRAL COLLECTIONS (JOB NO. 14618)
Pay Grade: 105  Salary: $14.51 Per Hour
Position Type: Temporary
Close Date: Until Filled
Minimum Training & Experience

A high school diploma and three years experience as a cashier, or bank teller. The equivalent combination of education, training and related work experience may be considered.

Desirable Knowledge, Skills, & Abilities

• Knowledge of modern office practices, procedures, and equipment.

• Knowledge of business English, spelling and math.

• Knowledge of Microsoft Office applications.

• Ability to understand and follow oral and written instructions.

• Ability to make routine mathematical computations accurately and with reasonable speed.

• Ability to make and implement recommendations for enhancements to department’s productivity.

• Ability to operate Window-based applications on a computer, cash drawer, calculating machine, and other standard office equipment.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Collects payments and issues receipts for utilities, miscellaneous receivables, taxes, and business licenses; collects utility payments in a separate drawer; must balance both drawers daily.

• Receives payments from walk-in traffic, mail, and depository.

• Assists in the customer notification and collection of returned checks.

• Initiates and files daily reports related to receipts and drawer activity.

• Participates in after-hour rotation at drive-through window from 5:00 p.m. – 6:00 p.m.

• Sorts and files correspondence and documents; pulls files as needed; maintains a record of files pulled.

• Prepares monthly collections reports and maintains complex records.

• Provides general information to the public.

• Performs all other duties as may be assigned to meet organizational needs.

Additional Notes

This is a temporary position.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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