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Position: CUSTOMER SERVICE CLERK I/ INTAKE SPECIALIST - HOUSING AUTHORITY
  Salary: $14.51 - $21.04 Per Hour
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

A high school diploma or GED equivalent supplemented by two years of general clerical work in an office environment or an equivalent combination of education, training and experience will be considered. Fluency in Spanish is preferred, but not required.

Desirable Knowledge, Skills, & Abilities

• Knowledge of business English; knowledge in Spanish preferred.

• Knowledge of Microsoft Office including Word and Excel.

• Knowledge of spelling, punctuation, and arithmetic.

• Knowledge of modern office practices, procedures, and equipment.

• Ability to type 40 wpm with accuracy and meet the appropriate clerical testing standards.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Greets and welcomes incoming visitors and clients.

• Answers and routes incoming calls and emails.

• Directs customer inquiries, requests, and complaints to appropriate staff member, person, or agency.

• Assists with maintaining and updating applicant files and computer database with documents provided.

• Prepares and sends correspondence associated with applications process.

• Accepts and distributes incoming mail and faxes.

• Assists with data entry of applications to Waiting List(s).

• Receives, logs and processes incoming documents requested.

• Assists with application intake and briefings.

• Assists with interviewing applicants to determine eligibility for housing programs.

• Attends meetings and trainings.

• Performs general administrative support and clerical duties including filing, copying, faxing and mailings.

• Operates various office equipment.

• Performs all other duties as may be assigned to meet organizational needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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