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Position: CALL CENTER AGENT (CUSTOMER SERVICE CLERK I) - GENERAL SERVICES
  Salary: $14.51 Per Hour
Position Type: Temporary
Close Date: Until Filled
Minimum Training & Experience

A high school diploma supplemented by two to three years of call center, customer service, and clerical experience.  The equivalent combination of education and related work experience may be considered.

NOTE: Three years of call center experience is strongly preferred

Desirable Knowledge, Skills, & Abilities
• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of business English, spelling, punctuation, and arithmetic.
• Skill in the use of computers for word and data processing.
• Ability to type 40 wpm with accuracy and meet the appropriate clerical testing standards.
• Ability to speak clearly and concisely with a well-modulated voice.
• Ability to handle multiple tasks and remain focused while working in an open office setting.
• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers.  Personally demonstrates appropriate customer service skills.
 
Specific Duties
• Answers the telephone for the City of Rock Hill’s call center.
• Processes credit card payments, business license payments and deposits for new services. 
• Processes requests for new utility services, connections, disconnections and transfers; prepares work orders for services and forwards to appropriate department; processes requests for meter re-reads.
• Provides accurate information to callers or forwards calls to appropriate personnel; communicates with Billing, Collections, Utilities, and Public Works staff.
• Receives and responds to inquiries, complaints, and requests for assistance from customers regarding utility service and billing policies and procedures.
• Researches billing/account information for customers/property owners, City personnel, and others as requested; provides account documentation as required.
• Performs all other duties as may be required to meet organizational needs.
 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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