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  Salary: $37.36 - $54.06 Per Hour
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

A bachelor's degree in computer science, supplemented by three to five years of increasingly responsible experience in computer and network operations. The equivalent combination of education, training and related work may be considered.  The preferred candidate will hold or be working on certifications such as ACSE; CCNA; or other network certifications. Candidate must be able to pass a complete FBI / CJIS security background check.

NOTE:           Hours – 8:00 a.m. – 5 p.m., Monday through Friday **After hours required




Desirable Knowledge, Skills, & Abilities
• Considerable knowledge of the City’s hardware platforms, networks and software operating systems and information technology infrastructure.
• Considerable knowledge of FIPS140-2, RSA 2FA, PCI, FACTA and HIPPA regulatory and security control requirements.
• Some knowledge of network security technologies and platforms.
• Some knowledge/skills in the use of SQL to assist in queries, reporting, and database management.
• Some knowledge of Microsoft Office Suite Product lines, Server 2012/2016, Linux, AIX .
• Some knowledge and expertise in IPv4 & IPv6 technologies, topologies and architectures.
• Some knowledge and expertise to Layer 3 and Layer 2 routing protocols and configurations along with SPB routing.
• Some knowledge of data and voice networks, with fluency in wired, fiber, cellular, radio and wireless networks and technologies.
• Some skills in working with Extreme, Barracuda, Citrix, IBM, Brocade, Aruba, McAfee , PaloAlto, etc.
• Ability to problem solve and to work independently and as part of a cross-functional team.
• Ability to demonstrate proficient technical documentation skills.
• Ability to act calmly and make sound decision under varying degrees of stress and uncertainty.
• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers.  Personally demonstrates appropriate 
customer service skills.


Specific Duties
• Designs, installs, maintains and supports network systems, servers, environments, and host computers.
• Installs and configures all network devices and appliances with any necessary application software.
• Maintains or contributes to support of Active Directory functionality in network. 
• Performs firmware and patch upgrades to all network components and services.
• Manages operational and maintenance requirements of network and network systems.
• Analyzes network operational problems and devises solutions.
• Adds, removes and maintains users in AD on the network and host computer systems.
• Documents and records all activities inside TECHtools, the in-house work order mgmt. system.
• Provides user assistance and instruction as required.  Mentors peers.
• Coordinates assigned activities and functions with those of other City departments and outside agencies as appropriate; communicates with City staff to determine information technology requirements.
• Works in both Edge User Support and core enterprise services support.
• Demonstrates skill in load balancing ISPs
• Skill with pen testing applications and limiting external risks in applications and users
• Preferred expertise in many of the following technologies:
¦ Windows Server 2012 & 2016 
¦ Security protocols FIPS140-2, TLS 1.2, IPSec, 802.11x, 802.16, PCI, FACTA (red flag)
¦ Routing Protocols SPB, OSPF, IGP, QOS, SPB both Layer 2 & 3 
¦ LAN, WAN, Fiber Channel & wireless technologies and topologies 
¦ Extreme / Nortel Routing and switching hardware 
¦ Active Directory mgmt. 
¦ Linux and Windows OS; VMware; Exchange 2013/2016 & Lync 
¦ VoIP, Video Conferencing & Camera surveillance technologies 
¦ Citrix using thin client and mobile architectures 
¦ Smart Phones and Blackberry services 
¦ SQL 2012/2016 or Oracle DB / scripting; GeoDB SDE & ArcGIS 
¦ WO mgmt system 
¦ Programming or Scripting 
¦ Badge access systems and remote entry systems 
¦ Wireless technologies supporting city wide wireless mesh 802.11a,b,g,n,ac 
¦ Mitel, Miccolab, Contact Center VoIP System through SIP 
¦ MDM Mobile phone services and Security management 
¦ Working with ISP providers; Netscalar, Fatpipe load balancers. 
¦ IDS filters, Firewalls, and DMZ experience 
¦ Performance benchmarking throughput & bandwidth utilization 
¦ Disaster recovery planning
• Obtains quotes and purchases computer and network equipment, software and operational supplies.
• Supervises assigned technical personnel; supervisory duties include instructing; assigning; reviewing and planning work of others; maintaining standards and coordinating activities.  Reviews the work of subordinates for completeness and accuracy; evaluates and makes recommendations as appropriate. 
• Receives and reviews various records and reports including equipment charts, cabling diagrams, user access forms, invoices, maintenance agreements, software license information, budget documents, memos, correspondence, etc.
• Prepares and/or processes, work orders, purchase orders, various technical records and reports, memos, correspondence, etc.
• Assists in policy formulation and implementation, development of procedure & computer manuals, technical manuals, technical journals, etc. Adheres to established policies and practices.
• Demonstrates excellent communication skills: Recognizes and understands the relationship between operating policies and practices and morale and performance.
• Performs all other duties as may be assigned to meet organizational needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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