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Position: DEVELOPMENT SERVICES SPECIALIST - PLANNING & DEVELOPMENT - PERMIT APPLICATION CENTER (JOB NO. 10-2021)
  Salary: Starting Salary: $17.64 - $21.17 Per Hour, DOQ
Position Type: Full Time
Close Date: Until Filled
Minimum Training & Experience

An Associate's degree in Business Administration or related field, supplemented by three years of progressively responsible administrative or customer service work experience. Some knowledge of construction or real estate is preferred. The equivalent combination of education, training and related work experience may be considered.

Ability to secure Permit Technician certification from International Code Conference (ICC) within two years of employment.

Desirable Knowledge, Skills, & Abilities

• Knowledge of modern office practices, procedures, and equipment.

• Ability to read and comprehend legal documents, policies, codes, and other technical documents.

• Ability to perform basic arithmetic, calculate decimals and percentages.

• Ability to interpret graphs and other forms of data.

• Ability to meet the requirements of this position according to the City's Clerical Testing Standards.

• Ability to review and analyze data and information to confirm compliance with policies and standards.

• Ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures, standards, and policies to specific situations.

• Ability to exercise independent judgment to adapt methods or procedures while still meeting overall requirements and objectives.

• Ability to express ideas clearly, orally and in writing.

• Ability to handle multiple tasks and remain focused in an open office environment with periodic interruptions.

• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

• Acts as a central point of contact for permitting and development activities. Conveys and clarifies policies and procedures to ensure homeowners, contractors and other applicants understand City requirements.

• Works closely with Building Inspection, Plan Review and Business Licensing staff for permitting processes.

• Checks all permit applications to verify completeness, including required documentation.

• Issues permits after verification of required information, documentation, licensing and required review and approval.

• Operates computer to enter, retrieve, review, or modify data, including the use of specialized software for permitting, property information verification, and utility account set-up processes.

• Accepts and processes inspection requests; receives and records inspection results.

• Creates utility accounts and processes utility work orders for electric, water, and sewer.

• Calculates applicable fees and accounts for money received.

• Researches records, analyzes data, and prepares reports as needed.

• Investigates and responds to routine complaints and inquiries.

• Refers customers to other staff for information or guidance when necessary.

• Maintains record management system for permits and other documentation.

• Operates a variety of equipment associated with department activities, including a copier, scanner, fax, computer, and calculator.

• Performs all other duties as may be assigned to meet organizational needs.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
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